Terms of service

Loyalbase connects to your online shop and shows you who your customers are, who is due to order again, and who has stopped. It helps you contact them and shows whether they came back. If you connect Meta (Facebook and Instagram) or Google Analytics, it also shows your marketing numbers next to your sales.

Keep your password to yourself. You’re responsible for what happens in your account and for the people you invite to your shop. If you think someone else has got in, tell us straight away.

You must be allowed to run the shop you connect, and to connect its Facebook Pages, Instagram accounts, ad accounts and Google Analytics.

You own your shop’s data. You let us store and process it only to run Loyalbase for you: working out lists and Results, showing your marketing numbers, and fixing problems you ask us about. We don’t sell it and we don’t use it for anyone else’s advertising.

Your customers’ names, phone numbers, emails and addresses stay on your own website and are never sent to us. Our privacy page explains exactly what we keep.

Loyalbase helps you decide who to contact. You send the messages, from your own WhatsApp, email or Meta account. You must have your customers’ permission to message them, offer a way to stop, and follow the rules of WhatsApp, Meta, Google and the laws where you and your customers are.

When you ask for Google reviews, ask every customer the same way. Don’t offer gifts or discounts for reviews, and don’t only ask happy customers.

When you connect Meta or Google, Loyalbase only reads numbers from them. It never posts, changes ads or spends money on your accounts. Those services have their own terms, and we aren’t responsible for changes they make or for them being unavailable. You can disconnect them on the Marketing page at any time.

• Use Loyalbase to send spam or messages people didn’t agree to.
• Try to get into other shops’ data, or test our security without asking us first.
• Copy, resell or rebuild Loyalbase, or overload it on purpose.
• Use it for anything illegal.

If you do, we may pause or close your account. Where we can, we’ll tell you first and give you a chance to fix it.

Shops in our early pilot use Loyalbase free. Paid plans are billed monthly at the price shown when you sign up. We’ll give you at least 30 days’ notice before a price goes up. You can cancel at any time, and you keep access until the end of the month you’ve paid for. We don’t refund part months.

We work hard to keep Loyalbase running and your data safe, but no online service is perfect. Sometimes it will be down for updates or problems outside our control. Loyalbase gives you numbers and suggestions; decisions about your shop and your marketing are yours.

Loyalbase is provided as it is. As far as the law allows, we aren’t responsible for lost sales, lost profits or indirect losses. If we are responsible for something, the most we’ll pay is what you paid us in the 3 months before it happened. Nothing here limits responsibility that the law doesn’t let us limit.

You can delete your shop at any time in Settings → Delete this shop. Everything we hold about it is removed straight away, and from backups within 30 days. If we ever close Loyalbase, we’ll give you at least 30 days’ notice.

If we change these terms in a way that matters, we’ll tell shop owners in the app at least 14 days before the change. If you keep using Loyalbase after that, the new terms apply.

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. We’ll always try to sort out a problem by talking first.

Questions: contact the person who set up your Loyalbase account, and they’ll pass it to us.